Part of AT&T's standard threatening letter for non-payment is to cut off Cable TV, @home, and mobile services, as well as landline long distance. This strikes me as contrary to the spirit of the 1996 telecoms deregulation act.
Also, they are among those lobbying the FCC for the removal of all documentation and accounting requirements, so records of disputed bills vanish (their online billing only holds a 3-month history).
Lots of interesting info at TeleTruth
Tuesday, 5 November 2002
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