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Wednesday, 30 October 2002

AlienAid - Telephone Numbers - London, UK to Bay Area, CA, US

In the UK, telephone numbers were originally handed out by the Post Office. Local numbers of varying length will connect you to nearby people. For long distance, you dial an area code starting with zero. There were short codes to connect you to nearby exchanges without going long distance, and in the early days of computer BBS's people would dial these in sequence to connect across the country for the price of a local call, ending up with a ridiculously long number.
Historically, areas with lots of numbers got a shorter area code. London was 01, Edinburgh Birmingham 021,(thanks Simon)and so on down the pecking order (Sandown, Isle of Wight, was 09834, but the numbers were only 4 digits). When mobile phones and faxes came in, they needed more numbers, so they went through a convoluted transformation scheme. May parents' area code went from 01 to 081 to 0181 to 0208, changing every couple of years. Non-London area codes had a 1 inserted before them. Mobile phones now get distinct numbers starting with 07 or 09, and the cost of calling them is paid by the caller.

In the US, things are different. You have a seven-digit phone number, and a 3-digit area code. The pecking order here is the number of clicks for a rotary phone (and hence dialling time) - add up the digits of the area code, counting 0 as 10 to see how important your area was when they handed them out. Guess where has 212.
This scheme has its own logic, but it is not well-coupled with billing. Cellphones have numbers in the area code of the billing address, and calling them costs you more. Local calls are included in your monthly fee.
Long distance is by default charged at ridiculously inflated prices. Unless you buy a long distance service plan, you'll be billed a dollar a minute or more. There is no good way of telling what a call will cost you from the number you dial, and you won't find out for a month until you get the bill.

There is one particular trap for the unwary that I fell into recently. Because of the historic size of area codes, some calls to the same area code are not counted as local, but are 'local toll' calls. Unwittingly, I had entered just such a number from the list supplied by my ISP into my computer to dial them when I updated the OS. As any kind of broadband is unobtainable in our area of the 'Capital of Silicon Valley', and as the only people who call after 8 pm are tele-marketers (our family being in a different time zone), I tend to dial into the net and leave the computer connected until I go to bed hours later.

I got the next Phone bill and saw a charge for $77 for local toll calls, to a number in Gilroy. I realised what had happened, changed the number and used the online billing service to complain to AT&T about this bill. No response.
I got the next bill. This time there was a charge of $493 for local toll. I called AT&T, escalated my way through customer service for 3 hours, faxed the details to the Disputes department, and now, a few weeks later, they still want nearly $600.
Posted by Kevin Marks at 01:26

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About Me

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Kevin Marks
Kevin Marks works on IndieWeb and open web tech. From 2011 to 2013 he was VP of Open Cloud Standards at Salesforce. From 2009 to 2010 he was VP of Web Services at BT. From 2007 to 2009, he worked at Google on OpenSocial. From 2003 to 2007 he was Principal Engineer at Technorati responsible for the spiders that make sense of the web and track millions of blogs daily. He has been inventing and innovating for over 25 years in emerging technologies where people, media and computers meet. Before joining Technorati, Kevin spent 5 years in the QuickTime Engineering team at Apple, building video capture and live streaming into OS X. He was a founder of The Multimedia Corporation in the UK, where he served as Production Manager and Executive Producer, shipping million-selling products and winning International awards. He has a Masters degree in Physics from Cambridge University and is a BBC-qualified Video Engineer. One of the driving forces behind microformats.org, he regularly speaks at conferences and symposia on emergent net technologies and their cultural impact.
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